Male ringtail mosaic

WHEN YOU PAY A DEPOSIT OR WAITING LIST FEE ON ANY OF OUR ANIMALS, YOU ARE AGREEING TO ALL THE TERMS AND POLICIES LISTED ON THIS WEBPAGE. The safety and happiness of our animals are of utmost importance. Therefore, Connie's critters and creations reserves the right to refuse a sale to any person without any obligation to disclose any reasoning. We thank you for your cooperation.

REHOMING POLICY The buyer is responsible for all care costs of animals purchased including, but not limited to, housing, feeding and veterinary care. However, if at any time you decide the animal is not a good fit for your home, the animal must be returned to Connie's Critters and Creations at the buyer's expense and time. The buyer may not sell, gift, or rehome the animal to anyone else, unless the new owner is approved by us in writing. This policy is enforced in order to ensure our sugar gliders will always have a good home and adequate care. Failure to comply can result in legal action.

HEALTH GUARANTEE All babies are guaranteed to be in good health and free of parasites, illness and disease at time of pickup. If you believe your new baby has parasites, illness or disease, you must take him/her to a licensed vet experienced with exotics within 48 hours of pickup. If the vet determines that the animal was sold in ill condition, you may return the animal for a replacement only. A vet report written by a licensed veterinarian experienced with exotics stating that the animal was sold in ill condition must be forwarded to Connie's Critters and Creations in order for claims to be considered. Animals must be returned within 3 days of pickup date for this guarantee to be valid. Any injuries or medical conditions developing after the buyer picks up the animal are not covered by this health guarantee. Animals shipped by a third-party transporter are also not covered by this guarantee, as we have no control over what happens to the animals during transport. Once the animal has left our care, Connie's Critters and Creations makes no guarantees of the animal's condition when it arrives. ALL WARRANTIES ARE VOID IF CARE GUIDE INSTRUCTIONS ARE NOT FOLLOWED, OR IF ANY DIET OTHER THAN THAT WHICH WE SUGGEST ON OUR WEBSITE IS FED! The only exception is if we personally instruct you otherwise.

DEPOSITS AND PAYMENTS All deposits are nonrefundable and nontransferable.

TAKING YOUR ANIMAL HOME Proof of proper habitat setup must be provided to and approved by Connie's Critters and Creations before an animal is released to you or a transporter. NO EXCEPTIONS. Furthermore, “ready by” dates are only approximations and are not guaranteed, as the animal must be a healthy weight and condition and thriving independent of its parents before going to their new home.

BREEDING POLICY Lineage will be provided only when sold with breeding rights. Without breeding rights, the buyer may not ever breed the animal. Breeding an animal sold as “pet only” is strictly forbidden and is considered a breach of policy and is grounds for legal action.

NEUTERING Neutered sugar gliders make better pets than intact sugar gliders. Neutering greatly reduces aggression and halts the development of scent glands. Sugar gliders purchased without breeding rights will come neutered. We make no exceptions to this rule not only to be able to provide the best possible pet to our customers, but also to prevent our babies from being subject to inbreeding and producing offspring with genetic health issues.

 We offer the following return policy to ensure the well-being of our animals in the case that you decide that they are not the right fit for your family or lifestyle. 25% of the animal’s purchase price will be refunded if the animal is returned to us within 7 days. If discounts were applied to the purchase price, the refund will be adjusted accordingly. The animal must be returned to Connie's Critters and Creations at the buyer’s expense, and they must be unaltered (if sold unaltered) and in good health and condition. After 7 days, we will gladly accept surrenders of any of our animals so that we may find an appropriate new home for them. Connie's Critters and Creations reserves the right of first refusal on any animals sold, should you decide to rehome them. Deposits, boarding fees, shipping charges, and vet fees, nonrefundable, as well as supplies and food purchases.

LOCAL PICKUPS We are available for local pickup Monday through Friday from 10AM-2PM. Some Saturdays we can be available between 10AM-2PM with advanced notice. Pickups must be scheduled at least 24 hours in advance. Please contact the seller if you are going to be late for your appointment. We reserve the right to reschedule appointments if the buyer is more than 30 minutes late. All animals reserved must be picked up within 7 days of their “ready by” date, unless other plans explicit in writing have been made. Failure to comply to any of these terms will result in immediate forfeiture of all deposits and vet fees, and the animal will be re-listed as available.

PET TRANSPORT For pricing, please visit the Pet Transport FAQ Animals will be delivered by a USDA-licensed pet transporter on the next available route via door-to-door ground transport. Routes are nationwide and occur once or twice a month. Before purchasing, please bear in mind that we cannot provide a delivery date until our transporter does. While we will try to get your baby to you as soon as possible, not all routes travel through every state. Delivery estimates are not guaranteed, as factors such as traffic, construction and weather conditions can affect actual delivery dates/times. Actual delivery can occur at any time, day or night. Buyers will be updated with delivery estimate changes, and drivers will contact the buyer directly by the phone number disclosed on our application when they are upon approach. Buyer or authorized receiver must meet with the drivers within 15 minutes of arrival, show government-issued photo ID and sign all accompanying forms (USDA Transfer Form and Connie's Critters and Creations contract). Failure to comply to these terms will result in the transporter leaving with the animals. The buyer may then choose to have the animals redelivered at the buyer’s expense, or they may choose to cancel the sale. A cancellation of the sale will result in forfeiture of all deposits, shipping fees and vet fees, and another shipping fee will be charged to transport the animals back to the seller. Any remaining balance after a 50% restocking fee of the original purchase price will be refunded to the buyer if the sale is canceled. TRANSPORT DEPOSIT: A nonrefundable deposit of $100 is required to book transport. Some private transporters may require a larger deposit. PLEASE NOTE: It is known that transport can be stressful on animals. The buyer must understand that Connie's Critters and Creations has no control over what happens to the animal during transport. Once the animal has left our care, Connie's Critters and Creations makes no guarantees of the animal's condition when it arrives. It is the buyer’s responsibility to insure any animal throughout transport, if desired. We prefer all our buyers to pick up their new pets from us in person. However, if the buyer still wishes to choose this transport option, it is at the buyer's own risk. If you require transport, you must visit the Pet transportation FAQ to follow the appropriate transporter’s page for ETAs and updates to your delivery. You can learn more about the transporters we use on that page as well. RESCHEDULING It is our policy to choose the soonest transport route in order to get babies to their new families during the optimal bonding period. For pickups, we allow a 7-day grace period from the date of reservation or ready date, whichever is later. If the buyer chooses to reschedule pickup or transport to a later date, they must pay for the animal in full by their ready date, and all payments will be nonrefundable. They will also be subject to a daily boarding fee, which is also nonrefundable and needs to be paid upfront.

 Thank you for choosing Connie's Critters and Creations for your custom handmade sugar glider cage accessories. We take great pride in creating high-quality products tailored to your unique needs. To maintain the quality and integrity of our business, we have implemented a "No Returns Allowed" policy, which is outlined below:

Customization: Our products are handcrafted to your specifications, which makes them unique and personalized to your needs. Since these products are tailored exclusively for you, they cannot be resold to other customers. Therefore, we are unable to accept returns or exchanges on any items.

Quality Assurance: We take every measure to ensure that our products meet the highest quality standards. Before your order is shipped, it undergoes a thorough quality inspection to ensure it meets your specifications and is free from defects. If you receive a product that is damaged or defective due to our error, please contact us within [number of days, e.g., 7 days] of receiving your order, and we will work to resolve the issue promptly.

Cancellation Policy: If you wish to cancel your order, you must do so within 24 hours of placing the order. Once the production process has started, we cannot accommodate cancellations, as materials and labor have already been committed to your customized product.

Customer Satisfaction: Your satisfaction is important to us. If you have any concerns about your order or if you believe there has been an error on our part, please contact us within 30 days of receiving your order. We will do our best to address your concerns and find a suitable resolution.

Shipping: If there are issues with shipping, such as lost packages or delays, please contact us, and we will work with the shipping carrier to resolve the issue. However, we are not responsible for shipping-related problems beyond our control.

By placing an order with Connie's Critters and Creations, you acknowledge and agree to this "No Returns Allowed" policy. We appreciate your understanding and support for our commitment to providing you with exceptional, custom-made sugar glider cage accessories.

If you have any questions or need further clarification about our policy, please do not hesitate to contact us.